Cancelling a Purchase

If you placed an order by mistake or have decided that you no longer wish to receive the item please send us an email within 12 hours from the time of your original purchase to: request@orangefish.ca.

An order is only considered cancelled if it is received via email within the required timeframe. If you missed the 12 hour cut-off your order will be considered as a return. Please send the package back to us and we will gladly return your funds or allow you to exchange the item.

Please note that when you elect to return an item to orangefish.ca you are responsible for the shipping charges. If you are returning the package via Canada Post please contact us via email for instructions.

ANYTIME CANADA POST STRIKES WE WILL SHIP VIA ANOTHER METHOD.  ALL OF OUR SHIPMENTS ARE DONE MANUALLY SO WE WILL CHECK TO SEE THE BEST OPTION,  IF YOU HAVE A PREFERRED OPTION SEND US A MESSAGE.